Here Comes Kovach

1. What is Soda Blasting and how does it work?

2. Do you guarantee your work?

3. Are you registered with the Better Business Bureau?

4. Is your staff bonded and insured?

5. What process do you use to clean carpet?

6. How long does the carpet take to dry?

7. Should I have my carpet dry cleaned or steam cleaned?

8. Do your cleaning methods soak the backing of the carpet?

9. Can you get the pet odor out of my carpet?

10. What should I do if I have Fire and Smoke damage?

11. What should I do if I have water damage?

Q1: What is Soda Blasting and how does it work?
Soda blasting is a process used in cleaning and de-painting. Similar to the familiar method, sandblasting, but without the concerns associated with sandblasting. Prior to soda blasting, all kinds of cleaning and de-painting projects were inappropriately performed by sand blasting, without a viable alternative. Soda blasting is "soft media" blasting, using blasting "medias" ( ie materials ) that are relatively soft, providing an enviromentally sensible, low impact alternative to sandblasting.

On the Moh's Hardness scale, for example, sodium bicarbonate has a relative hardness of 2.5, calcium carbonate is at 3.0, while sand has a relative hardness of 7.0, much too aggressive for many applications.

A simplified explanation of how it works. A compressor sends compressed air to a blast pot, where the blast media is mixed into the blast stream and then sent down a blast hose to the nozzle. The air pressure, amount of media, and orifice size of the nozzle are all variables that can be controlled to meet the requirements of the specific application.

Some characteristics of Soda Blasting:

Won't damage glass
Removes paint from fiberglass, brick, cement, metal and much more
Won't damage chrome
Water soluble
No pitting
Works quickly
Non toxic
Removes grease
Non Hazardous
Neutralizes surface rust

Q2: Do you guarantee your work?
Absolutely. Your satisfaction is our top priority. If you are not happy with the work we've done, please let us know. We will do everything in our power to rectify the problem.

Q3: Are you registered with the Better Business Bureau?
Yes, we are registered with the Better Business Bureau. We are also certified with the Institute of Inspection, Cleaning and Restoration.

Q4: Is your staff bonded and insured?
Yes. Because your safety and confidence mean so much, we bond and insure our staff.

Q5: What process do you use to clean carpet?
Most of the carpet cleaning we do is the "hot water extraction" method, also known as "steam cleaning". This method is used by most of the carpet cleaning companies across the country. Most major carpet manufacturers recommend hot water extraction as the preferred method of cleaning.

Q6: How long does the carpet take to dry?
The normal drying time is typically from 2 to 24 hours. We have an exclusive DriMaster Cleaning Method™ which can reduce drying times to one or two hours.

Q7: Should I have my carpet dry cleaned or steam cleaned?
Most major carpet manufacturers now recommend hot water extraction (steam cleaning) as the preferred method. Steam cleaning is highly effective in removing soil and other contaminants from your carpet. It is one of five carpet cleaning processes that are officially recognized as an industry standard.

To many people "dry cleaning" means cleaning without water. The fact is that most carpet cleaning advertised as "dry" cleaning actually uses anywhere from a little to a lot of water! That's because most of the soil in your carpet is water soluble. For the most part that means better results with a wet cleaning process.

Q8: Do your cleaning methods soak the backing of the carpet?
No. Though our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted powered equipment, your carpet is thoroughly rinsed, but left only damp to the touch.

Q9: Can you get the pet odor out of my carpet?
Pet odor is a very common problem. We can help you deal with your pet odor challenges. The problem with pet odor is that it can be much deeper than it first appears at first. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.

The urine also provides for the growth of bacteria. This in turn contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.

To eliminate this problem the urine must be removed or neutralized from each of the layers effected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.

In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, can not guarantee complete removal of the odor.

Left untreated over a period of time pet odor can become absorbed into many of the porous materials in your home. Draperies, sheet rock, upholstered furniture, base-boards, even the concrete foundation are just a few of the materials that can absorb these odors.

Here Comes Kovach can offer a range of solutions to help you with your pet odor problems.

Q10: What should I do if I have Fire and Smoke damage?
Do these things if you have fire or smoke damage:

Limit movement in the home to prevent soot particles from being imbedded into upholstery and carpets.
Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork.
Blow or brush vacuum loose soot particles from upholstery, drapes and carpets.
Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
If electricity is off, empty freezer and refrigerator completely and prop doors open.
Clean and protect chrome on kitchen and bathroom faucets, trim and appliances with light coating of Vaseline or oil.
Wash house plants on both sides of leaves.
Change HVAC filter.
Table double layers of cheescloth over air registers.

Don't do these things if you have fire or smoke damage:

Attempt to wash any walls or painted surfaces without first contacting your Here Comes Kovach professional.
Attempt to shampoo carpet or upholstered furniture without first consulting your Here Comes Kovach Professional.
Attempt to clean any electrical appliances, TV sets, radios, etc. that may have been close to fire, heat or water without first consulting an authorized repair service.
Use any canned or packaged food or beverages that may have been stored close to fire, heat or water. (They may be
contaminated.)
Turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged.
Send garments to ordinary dry cleaner. Improper cleaning may set smoke odor.

Q11: What should I do if I have water damage?
Do these things if you have water damage:

Remove as much excess water as possible by mopping and blotting.
Wipe excess water from wood furniture after removal of lamps and table top items.
Remove and prop wet upholstery and pillow cushions for even drying.
Place aluminum foil or wood blocks between furniture legs and wet carpeting.
Turn air conditioning on for maximum drying in summer.
Remove Oriental rugs or other colored rugs from wet wall-to-wall carpeting.
Remove valuable paintings and art objects to a safe, dry place.
Open and place luggage, in sunlight to dry, if possible.
Gather loose items, toys, etc. from floors.

Don't do these things if you have water damage:

Leave wet fabrics in place; dry as soon as possible. Hang furs and leather goods to dry separately at room temperature.
Leave books, magazines or other colored items on wet carpets or floors.
Use your household vacuum to remove water.
Use TVs or other household appliances while standing on wet carpets or floors, especially not on wet concrete floors.
Turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging from retained water.